Cancellation & Amendment Policy

In order to provide the highest level of service with top guides and guaranteed tour departures, cancellations and amendments may be subject to fees. The policy applies to all group and private tours listed and booked through Look Lanka Tours on a per person and per tour basis.

Sri Lanka Tours

• Cancellations received earlier than 12 days prior to tour commencement are fully refundable.
• Cancellations received later than 12 days prior to tour: 50% of the payment or the tour can be postponed.
• Cancellations received later than 07 days prior to tour commencement are non-refundable.

Maldives & Other Destinations

• Cancellations received earlier than 20 days prior to tour commencement are fully refundable.
• Cancellations received less than 15 days prior to tour: 50% of the payment.
• Cancellations received less than 15 days prior to tour commencement are non-refundable.

Sri Lanka & Other Destination Merge Tours

• Cancellations received earlier than 25 days prior to tour commencement are fully refundable.
• Cancellations received less than 20 days prior to tour: 50% of the payment.
• Cancellations received less than 20 days prior to tour commencement are non-refundable.

Late Arrivals and No Shows

Late arrivals and no shows are non-refundable. This is applicable to any tour participant that fails to arrive, or arrives after tour departure.

Changes on Cancellation Policy

From time to time, the terms of this policy may change at the Company’s discretion. In the event of such changes, the new policy will apply for all tours booked after the date and time of the policy change. For any further questions about our cancellation policy, please feel free to e-mail us.

Email: tours@looklanka.com

What is Our Cancellation Policy?

Our standard cancellation policy can be found in our Terms & Conditions. In general, adventures on Look Lanka Tours are run by an operator, in other words, the company running your tour, and each operator has their own individual cancellation policy.

View My Operators’ Cancellation Policy

How Do I Cancel My Adventure?

The simplest way to cancel your adventure is to contact our Travel Experts via your Booking Conversation Page. You can find this by logging into your Look Lanka Tours account and locating your booking, or through your booking confirmation email. Depending on the date of your adventure, fees may apply as per the operators’ cancellation policy and the Look Lanka Tours Cancellation Policy. Many operators also offer the option to convert your previously booked adventure to Credit for Future Trips.

What Options Do I Have to Modify My Booking?

YOU HAVE 2 OPTIONS:

Group Tours

• Credit for Future Trips (free): You keep your money as a credit to apply to a future trip by the same operator. This is only available for select operators. You can view your eligibility on your Booking Conversation Page via “Modify Booking.”

Private Tours

• Cancellation (fees may apply): You can cancel your adventure. Full refunds cannot be guaranteed, and fees may apply as per the Terms & Conditions. Cancellations must be done in writing on your Booking Conversation Page via “Modify Booking.”

How Do I Cancel My Adventure?

The simplest way to cancel your adventure is to contact our Travel Experts via your Booking Conversation Page. You can find this by logging into your Look Lanka Tours account and locating your booking, or through your booking confirmation email. Depending on the date of your adventure, fees may apply as per the operators’ cancellation policy and the Look Lanka Tours Cancellation Policy. Many operators also offer the option to convert your previously booked adventure to Credit for Future Trips.

What is Our Cancellation Policy?

Our standard cancellation policy can be found in our Terms & Conditions. In general, adventures on Look Lanka Tours are run by an operator, in other words, the company running your tour, and each operator has their own individual cancellation policy.

View My Operators’ Cancellation Policy

How Do I Cancel My Adventure?

The simplest way to cancel your adventure is to contact our Travel Experts via your Booking Conversation Page. You can find this by logging into your Look Lanka Tours account and locating your booking, or through your booking confirmation email. Depending on the date of your adventure, fees may apply as per the operators’ cancellation policy and the Look Lanka Tours Cancellation Policy. Many operators also offer the option to convert your previously booked adventure to Credit for Future Trips.

What is Our Cancellation Policy?

Our standard cancellation policy can be found in our Terms & Conditions. In general, adventures on Look Lanka Tours are run by an operator, in other words, the company running your tour, and each operator has their own individual cancellation policy.

View My Operators’ Cancellation Policy

How Do I Cancel My Adventure?

The simplest way to cancel your adventure is to contact our Travel Experts via your Booking Conversation Page. You can find this by logging into your Look Lanka Tours account and locating your booking, or through your booking confirmation email. Depending on the date of your adventure, fees may apply as per the operators’ cancellation policy and the Look Lanka Tours Cancellation Policy. Many operators also offer the option to convert your previously booked adventure to Credit for Future Trips.